Refund Policy

Our online boater training system is a free service; users only pay a fee when they wish to order their PCOC (Pleasure Craft Operator Card). To order a PCOC from, one must first have passed a Transport Canada Boating Safety Test. will refund a card order fee if a technical problem causes a client to be charged more than once for the same service. To be eligible for a refund, clients that have been charged more than once for the same service must contact within 60 days of the overcharge. You can contact us at the following e-mail address:

Please note that cannot grant a refund for errors related to incorrect personal information submitted by the client, which can result in the PCOC containing incorrect information or in the PCOC being misdirected in the mail.

When completing the online form to order a PCOC, it is important that clients carefully review their personal information (name, mailing address, and date of birth) before submitting their order to buy PCOCs. A fee of $20 + HST will be charged to correct and re-print a PCOC that contains inaccurate information. The same fee will be charged if a PCOC was not received because the mailing address provided to was inaccurate or incomplete.